Hesham Eid

2 linked episodes

Canada-based software engineer and technical leader with more than two decades of experience spanning enterprise software, cloud services, e-commerce, mobile applications, and AI-powered automation. He currently serves as a Staff Software Engineer at Mimica, where he builds systems that enable AI to mimic repetitive digital work, freeing people to focus on more creative and meaningful tasks. Before joining Mimica, Hesham held senior engineering roles at Amazon and Amazon Web Services. At Amazon, he helped develop the next generation of customer-service platforms. At AWS, he led a team responsible for orchestrating bill generation for customers worldwide. Earlier, at Zalando in Berlin, he led engineering work for its private-label business, zLabels, and contributed to the Zalando Partner Program. Hesham spent approximately nine years at IBM, combining software development, technical leadership, and client advisory work. His responsibilities included leading an eight-person engineering team, developing internal enterprise applications, and helping customers adopt IBM MobileFirst through workshops, training, proof-of-concept projects, and technical guidance. His technical background spans Python microservices, Java, JavaScript, cross-platform mobile development, and enterprise application platforms. He holds a master’s degree in Computer Science from the Georgia Institute of Technology and a bachelor’s degree in Computer Engineering from Cairo University. His profile also lists a patent concerning thread-safety verification and feedback, contributions to IBM Redbooks publications, and professional certifications from IBM, Oracle, and The Open Group.